At Kooyong Lawn Tennis Club Inc ('Kooyong') we respect your right to privacy and
the confidentiality of personal information provided to us. We are sensitive to
privacy issues and take seriously the ongoing trust our members and associates have
placed in us. We have committed to compliance with the National Privacy Principles,
contained in the Privacy Act 1988, which detail how personal information may be
collected, used, stored, destroyed and accessed.
This policy details how Kooyong manages your personal information and sets out some of your privacy rights.
Personal information, as distinct from business information, is information that identifies you as a person, or from which your identity could be reasonably ascertained.
Collecting Personal Information about you
As you would be aware, Kooyong provides a number of different member services, including tennis club membership, child minding facilities, a restaurant, fundraising, competitions and more.
In the course of providing member services, Kooyong may collect personal as well as other information about you. We collect personal information that is necessary for membership and the provision of services to members.
The type of information collected will depend on the services you have asked us to provide, and may include your name, address, telephone and fax numbers and e-mail address, as well as your age and date of birth. While we endeavour to collect information from you directly, in some instances we may also receive personal information about you from third parties, such as referees. We will record your e-mail address if you send us an e-mail.
For some services, we may collect and maintain sensitive information, including health and medical details, We will only use sensitive information in order to provide or facilitate medical assistance where first aid or emergency treatment is required, or as otherwise allowed under the NPP's.
If you choose not to provide personal or sensitive information, we will advise you on the consequences, which may include not being able to provide you with a particular service or membership.
How do we use your personal information?
Kooyong will primarily use and disclose your personal information for the purpose of providing services to you. We may also use your personal information (usually your name) for inclusion in newsletters and competition results.
We may also use your personal information for related purposes which you would reasonably expect, such as providing you with details about other services offered by us, as well as any promotions or offers that may be of interest to you, including fundraising. You can opt out of receiving offers or information at any time by notifying us.
In some cases we may disclose your personal information to third parties, such as persons to whom we contract to provide services as required in order to provide you with services. We will ensure that third parties to whom we disclose are bound by confidentiality and non-disclosure agreements, if they are not otherwise required to adhere to the Privacy Act.
We may also disclose your personal information where we have sought your consent or in accordance with the Privacy Act or any other legislation.
Storage and Security
Personal information is stored electronically, on paper, or both. Kooyong has physical, electronic and procedural safeguards to protect personal information and takes all reasonable measures to ensure that your information is protected. Your personal information is stored within secure premises.
Please be aware that personal information provided by e‑mail may not be secure. If you have any concerns regarding the security of you personal information, please provide it in an alternate form, such as facsimile.
Kooyong uses secure methods to destroy or permanently de‑identify your personal information. We will retain personal information while it is required for any of our functions, or for any other lawful purpose.
Access & Correction
In most cases, you will be able to gain access to personal information held about you by Kooyong. We may provide you with this information verbally or in writing, as may be appropriate. Where we do not agree to provide you with details of personal information we will give you reasons why.
We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date.
If you would like to discuss any aspect of your personal information, please contact our Privacy Officer.
Privacy Concerns or Complaints
If you have any queries or concerns about your personal information, or believe that the privacy of your personal information has been interfered with, please contact our Privacy Officer for assistance.
How to Contact Us
You can contact us at the following address:
489 Glenferrie Road
KOOYONG VIC 3144
PH:(03) 9822 3333
FAX:(03) 9822 5248